Enhance your organization's internal communication with FAQ chatbots. It's simple and quick, with many companies already adopting them to improve employee experience. According to IBM, chatbots boost employee engagement by up to 33% and efficiency by 25%. Accenture's research also shows a 20% reduction in internal communication costs and a 15% decrease in errors, particularly with FAQ chatbots.
What are FAQ chatbots, and how do they work?
Chatbots are software applications utilizing natural language processing (NLP) and artificial intelligence (AI) to simulate human-like conversations. They interact with your company's stakeholders—employees, managers, and HR professionals—by answering frequently asked questions, providing real-time relevant information, and assisting in enhancing productivity.
FAQ chatbots differ from other chatbots, focusing on answering employee questions regarding company policies, culture, values, goals, expectations, etc. Essentially, they address all inquiries related to employment and work. The responses are data-driven, typically sourced from the organization's HR materials, earning them the title of HR chatbots.
And as far as Botteja Oy is concerned, we offer two types of FAQ chatbots:
Conversation-tree-based solutions, where employees follow a pre-scripted dialogue with the chatbot.
AI-based FAQ chatbot solutions, allowing free-form conversations, with the bot responding based on the data it has been "fed." For security reasons, our AI solutions are based on a closed, company-specific GPT.
How do our FAQ chatbots impact internal communication?
Save time and money: Automate and enhance various HR tasks, such as answering general questions and guiding employees to the right information. Ensure 24/7 consistent responses, saving HR and managers time. Chatbots provide immediate, accurate responses to employee queries, improving efficiency and job satisfaction, ultimately positively impacting the company's bottom line and employer brand.
Improve communication and engagement: FAQ chatbots communicate with employees in a way that reflects your company's tone of voice. Natural dialogue and even the use of emojis in responses enhance employee comfort and engagement, as relevant information is always available, be it related to company practices, individual employment, materials, or the latest guidelines.
Optimize and understand: Utilize FAQ chatbots to gather valuable insights into employee behavior and opinions through data analysis. Develop communication processes, create and monitor essential business metrics, and, most importantly, achieve your goals.
FAQ chatbots have proven to be strategic tools in enhancing internal communication, saving time and money, improving employee engagement, and collecting valuable workforce information. How can you get started with FAQ chatbots and ensure they are always up-to-date and suitable for your employees?
This is where we come in. As a leading chatbot solutions provider for HR professionals, our expertise, experience, and technology help you create and manage your FAQ chatbots effortlessly. Integrate them into your existing systems and tools, such as Slack, Microsoft Teams, Google Workspace, etc., to monitor and analyze their performance, gather feedback, and update them as needed.
Whether you intend to use FAQ chatbots for onboarding, training, performance management, employee engagement, or any other HR purpose, we have the solution for you. Contact us!
